Policies + FAQ’s
Reshoots
If we missed something or need to reshoot through an error on our part, reshoot’s are free of charge. If there is something that needs to be shot a certain way or reshot through no fault of our own, we charge an hourly reshoot rate of $350 per trip, for both photos + video + any additional editing charges.
Cancellations
As long as a cancellation occurs outside of 48 hours of a booked shoot, there is no fee. If it’s within 48 hours, we have a $250 cancellation fee.
Video Re-edits
We work with you on getting the video how you want it and allow for up to 3 editing changes. Outside of those, there is a $150 fee for any editing change plus hourly edit rate of $350 for changes that take longer than one hour. This includes adding/removing shots, adding/removing logos, color grading, duration, and musical changes. If an editing change occurs due to a reshoot through our error, there is no re-edit fee.
Refunds
If for some reason a refund is needed, such cancelling a shoot, we only keep the fee for the credit card processing and/or fees for short notice cancellations. Refunds are not given once we arrive to the location of a shoot.
Travel rates
For travel projects such as overseas or even where overnight accommodations are required, we charge 1/2 day rates for travel days as a flat rate + any accommodation needs. The only travel fees we charge outside of the 1/2 day rate are accommodations, airfare if needed, and any rental car needs. Those charges will be sent over in exact totals and discussed in the budget process before securing a shoot. We travel quite a bit and can help streamline the process if needed.
Liability
We do carry general liability insurance per state requirements of Florida, where we are headquartered. If special insurance requirements are needed for shooting we will invoice for the charges separately under our parent company, M. Little Productions, Inc. Please let us know if this is the case or if you state or country requires any special requirements.
Twilight
We shoot twilight images/video at sunset unless otherwise specified. If you have a later preferred time to showcase certain features better seen after dark, please reach out.
Payment
To download your media, payment must be completed. We allow for 5 business days after delivery to receive payment after fulfilling our terms. After which, a follow up invoice will be sent. Payments incur a %5 surcharge each 30 day increments after delivery of media if an order isn’t fulfilled.
Loyalty Discounts
We do offer loyalty pricing for repeat clients. To find out if you qualify for this, please reach out. If you need special pricing options such as payment plans or anything that may fall outside of our normal business procedures, please let us know.
Ways to pay
For those clients who wish to pay by check rather than online, please let us know during the booking process to avoid late charges and processing charges. This is a good option if you want to avoid the 3% CC processing. Online booking engines and convenience for online payments do get expensive. Provided the surcharges are covered, we’ll be able to continue offering online booking. We do accept all major credit cards as well as checks, Venmo, and payment plans for larger projects.
Rescheduling due to unforeseen circumstances
Life happens. Sometimes shoots need to be rescheduled. We ask to allow a 48 hour notice of rescheduled shoots as a courtesy. We do look at it on a case by case basis and in most circumstances future deposits aren’t required, although we do reserve the right to take deposits for future shoots.
Deposits
When it comes to securing some types of creative shoots, we ask for deposits. This often happens when it involves multiple parties such as on camera talent, models, support crew, travel, or equipment rentals. For deposits, we do a 40/60 split. 40% down + remaining 60% upon delivery of media.
On camera audio / lighting
On camera audio per person is $150 for lapel microphones. We also do more robust audio interviewing with booms, secondary sources, etc… and those are priced per project but generally run $350-$450 per shoot. For lighting setups, our simple fill light setup for interviews (two lights) are $175 and get more robust depending on the type of shoot we are slated for. Questions about specifics vary per project.
copyright/usage/ownership
All rights remain with Dune Lake Studios for copyright, usage, and ownership. Delivery of media means the client has licensed the footage to which we were hired to capture, and may use that footage for the intended purpose of the stated project. If client wishes to allow others to use the media, it must be relicensed. Only the paying client has usage rights limited to the intended purpose and may not transfer them unless Dune Lake Studio or M. Little Productions, Inc approves it. We do not sign work for hire agreements but may sell rights of media if needed.
archiving data
We do not keep media created for clients past 30 days. If you have a re-edit, please reach out before 30 days. We will archive footage in increments of 6 months, 1 year, 2 years, and indefinitely as an add on to projects. If you need us to keep data, please let us know beforehand. Ongoing projects where we are shooting over extended periods of time are excluded from this and are kept the duration until the project is complete.